The prices payable for the items that you order are clearly set out on the web site. All prices are expressed inclusive of any VAT payable unless otherwise stated.
The price of the item(s) does not include the delivery charge which will be charged at the rates applicable at the date you place your order.
Product information is included on the site and if there is anything that you do not understand, or if you want more information, please contact the us by email or telephone.
All special offer prices are subject to availability and at the discretion of EMS. We reserve the right to withdraw the sale of a product at any time, should we see fit.
Promotions and promotional prices will run temporarily (eg. while stocks last) and can be withdrawn at any time.
For clarification on any offers or discounted prices please contact us by email or telephone.
We will endeavour to have those items that are available to buy on our site. Occasionally we may be unable to supply a particular item and we will notify you as soon as possible.
We try to ensure that all images displayed on our website match the product as accurately as possible but cannot always guarantee an exact colour match to the product as displayed on your screen. In addition, manufacturers often change the colours, patterns or specifications of their products, so please contact us for an update of what is currently available.
Please also note that some images are generic stock images for illustration purposes only and do not represent the size, colour or quantities of the actual product. Please see the product description for details of the actual product especially with product combinations and product sets.
Product Specifications and Editorial Content
All product information and technical specs contained on the EMS site are for guidance only, no responsibility can be taken for errors, typos or omissions.
The content of pages on our site is constantly updated yet may at times be out of date. We accept no responsibility for keeping the information in these pages up to date or liability for not doing so.
Other sites, Advertisements and Links
EMS links to other websites in good faith and we do check these sites before adding a link. However we are not responsible for the privacy policies or content of these websites.
In line with current health and safety guidelines, we reserve the right to refuse any items that are (for whatever reason) not returned to us in a clean and hygienic condition.
All returned goods will be quarantined for a minimum of four days as part of our Covid control program and will then be processed with the next batch, so please allow extra time for returns to be processed.
Faulty goods can be returned for a full refund (including delivery and standard return postal charges of up to £7.50) if the item, after later inspection by us, is proven to have been faulty and returned to us within 30 days from the date of purchase.
Please email or call and ask us which return service to use as we can only refund for the service we recommend.
Please note that inflatables such as sleeping mats are not considered to faulty if they become punctured and are not covered by the manufacturers warranty in this event.
If the goods have been supplied as requested but are unwanted they can be returned within 30 days from receipt of goods for a full refund provided they have not been used and are in a resalable condition with all of the manufacturer's labels and packaging intact.
If you would like to exchange for an alternative size we will supply replacements subject to stock availability. You will have to pay to have the goods sent back to us, but we won’t charge you any shipping for your first replacement item.
All items returned must be unused and with their original labelling and packaging intact (unless faulty).
DPD doorstep refusal. If you decide you have ordered the wrong product please do not refuse your DPD delivery or choose the return to sender option unless you agree to pay the associated DPD charge of £20.00. If you accept the parcel you should be able to return it via Hermes or similar courier for only £5.00 depending on size and weight. Please contact us for a returns number and shipping advice.
Climbing, mountaineering and other outdoor activities are dangerous. Please ensure that you are properly equipped and trained in the use of the equipment for your own safety and the safety of others. Once purchased, use your equipment in accordance with the manufacturer’s instructions, inspect it regularly and ensure it is properly maintained.
What data we collect and Why
In order to process orders we will request your personal details, such as name, address, email address, telephone number. Email address and telephone number are requested so that we can contact you in the event of a problem with your order. We pass these details to our courier partners so that they can deliver your order to you in a convenient manner.
We do not collect debit or credit card information. For all online purchases this information is entered through a secure payment gateway provided by our online banking partners, and we do not have access to the data. To find out more about the banking partners we use, please email us at firstname.lastname@example.org
We do not keep nor have access to credit or debit card details. This is to provide complete reassurance to our customers when completing an online transaction and it is not necessary with our online payment processor.
We have technical partners with whom we share data to process credit and debit card payments and provide a range of services, including for fraud protection purposes. They are bound by Data Protection covenants and must process the personal information in accordance with Data Protection Laws.
We also engage with PayPal for collecting payments. Similarly PayPal is also bound by Data Protection covenants and must process the personal information in accordance with Data Protection Laws.
We do not share any customer details, addresses, telephone numbers, email addresses etc. with any third party groups. We respect the complete privacy of our customers.
Controlling your personal information
We require the basic information outlined above to accept and fulfil your order, although you may decline to enter a telephone number, in which case our only method of contacting you will be by email.
If you set up an account with us specifying a 'sign in' email and password you can set or reset your preference for receiving our email newsletter using a tick box.
If you have previously consented to receiving email communication from us you can also stop this by clicking the 'unsubscribe' link at the bottom of the email or by contacting us at email@example.com.
We will not sell, distribute or lease your personal information to third parties with the following exceptions:
• The confirmation email you receive after placing an order may be forwarded to Trustpilot, who may contact you shortly after placing the order to ask for Feedback on the Ultralight Outdoor Gear service. Trustpilot are bound by the data protection act and they will not use your email address for anything other than this singular purpose. You also have the option to unsubscribe from Trustpilot invitations from the link on their email.
You may request details of personal information which we hold about you. To request a copy of the information held on you please email us at firstname.lastname@example.org.
If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible. We will promptly correct any information found to be incorrect.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small data file that is sent to your computer and is stored on your hard drive. If you have registered with Ultralight Outdoor Gear then your computer will store an identifying cookie which will save you time each time you re-visit. It will ‘remember’ details such as your email address, browsing history etc.
When we send you a cookie only our web server can read them; information gathered by us never goes outside our control and is not shared with other organisations for their marketing purposes. Information obtained via cookies may be processed by our partners who are controlled under contract and required to comply with the Data Protection Act.
Informed Choice: It is your decision whether to accept or consent to cookies or not. If you do not consent to them you can adjust the settings of you browser software to either delete cookies which already exist and/or block new ones from being stored or accessed. Many browsers now provide specific ‘add-ons’ to help you manage your privacy online. See www.aboutcookies.org for more help and advice.
In our newsletters, we utilise a tracking pixel that allows us to see how many of our newsletter subscribers open the email. This is to help us gauge the quality of our content which will help us improve our newsletter offering.
Third party sites
Our site may contain links to and from the websites of our suppliers and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
If you have any questions or feedback about this statement, please do not hesitate to contact us at email@example.com and we will be delighted to answer any questions you may have.