Terms & Conditions

Privacy Policy?

Your orders are sent to us via a Secure Page on our web site. This means that others cannot hack into your credit card details or obtain any other personal information from our order form.

  • We know of no documented case of credit card fraud using our shopping system over the Internet.
  • All credit card numbers are encrypted in the software when the order is placed using 128-bit encryption.
  • They are only decrypted after they reach our computer. They are not held in clear text on any web site.
  • Any customer information held on our computers complies with the rules and laws contained within the Data Protection Act 1984 act.
  • We will keep customer information safe and secure and will not distribute or sell this information to a third party.
  • We will not send emails to you unless you have given us your consent, if we are already in involved in dialogue responding to an enquiry , or we think we can be of assistance if you are having problems with our system.

What about on line security?

Any personal information given to EMS will be protected. Your information will not be disclosed to any third parties. Our server will secure your personal information with up-to-date firewall and encryption techniques during the ordering process.

In order to protect customers to the fullest extent, EMS does not store your credit card information at any time. To assist you in recognizing secure areas of the website, a small lock icon will appear in the lower right-corner of your web browser**. When this icon is present, and in the locked position, you know that information on that page will be secured.

Prices

The prices payable for the items that you order are clearly set out on the web site. All prices are expressed inclusive of any VAT payable unless otherwise stated.

The price of the item(s) does not include the delivery charge which will be charged at the rates applicable at the date you place your order.

Product information is included on the site and if there is anything that you do not understand, or if you want more information, please contact the us by email or telephone.

Special Offers

All special offer prices are subject to availability and at the discretion of EMS. We reserve the right to withdraw the sale of a product at any time, should we see fit.

Promotions and promotional prices will run temporarily (eg. while stocks last) and can be withdrawn at any time.

For clarification on any offers or discounted prices please contact us by email or telephone.

Availability

We will endeavour to have those items that are available to buy on our site. Occasionally we may be unable to supply a particular item and we will notify you as soon as possible.

Site Contents

We try to ensure that all images displayed on our website match the product as accurately as possible but cannot always guarantee an exact colour match to the product as displayed on your screen. In addition, manufacturers often change the colours, or patterns on their products, so please contact us for an update of what is currently available.

Product Specifications and Editorial Content
All product information and technical specs contained on the EMS site are for guidance only, no responsibility can be taken for errors, typos or omissions.

The content of pages on our site is constantly updated yet may at times be out of date. We accept no responsibility for keeping the information in these pages up to date or liability for not doing so.

Other sites, Advertisements and Links
EMS links to other websites in good faith and we do check these sites before adding a link. However we are not responsible for the privacy policies or content of these websites.

Safety Warning

Climbing, mountaineering and other outdoor activities are dangerous. Please ensure that you are properly equipped and trained in the use of the equipment for your own safety and the safety of others. Once purchased, use your equipment in accordance with the manufacturers instructions, inspect it regularly and ensure it is properly maintained.