Why EMS?

100% Customer Satisfaction Guarantee:
We like happy customers.  That means providing a all-round good customer service from initial enquires to after sales service. We give personal attention to every order and always have time to talk and attend to your needs.  Take a look at some of our other customer service policies and we think you will agree we are dedicated to making you happy.

Send an email: sales@elitemountainsupplies.co.uk
Email in office hours and we will write back within an hour.  At any other times we will write as soon as we can, including evenings and weekends if we’re not in the mountains, or dangling from a rope.

Need Help Choosing?
There are many products that seem to do the same job, but its the subtle differences that make a product just right for you.  Most of the time you need to have used two similar products side by to see how they compare, but if you can’t do that you need to ask someone who has.  We own, use, research and review all the kit we stock and spend hours debating over the details.  If you want a down to earth considered opinion from people that have used the kit, just ask.

Quality Brands and Products:
We have carefully selected all our brands and products to be of the highest quality in design, manufacture and function.  We don’t sell the cheaper alternative or the inferior copy, so whatever you choose, you can be sure you have the best kit available.

Second Thoughts Or Changed Your Mind?
Don’t worry, we all make mistakes or have a change of heart from time to time.  If you are unsure about anything you buy from EMS, send it back within 30 days of the order date and we will send you a full refund including the shipping fee.