From April 2012 Trustpilot.co.uk will be sending feedback questionnaire emails to all our customers. Please take a moment to fill them in, it only takes a minute.
If you would like to email your feedback directly to us, please do. We are always glad to hear from you. email@example.com
Here are some customer feedback emails from before the launch of the Trustpilot questionnaire scheme (and a couple since):
Thanks for the very prompt service Adam. Mat has arrived already! Much appreciated.
Thanks for the very quick service. I received my order this afternoon.
Thanks for delivery of primus spider stove. Glad I found you buried away on the Internet. Great site. Cheapest prices. No postage and arrived first class today.
You can't get better service than that.
I will definitely be using you and recommending you to all.
Cheers. Chas ( Derbyshire )05/04/2012
Thank you for the very prompt service.
My son received the parcel the next day, on Saturday -- in good time for his birthday tomorrow. I think the stove will be up Snowdon next week! Best wishes, Helena 02/04/2012
Hi - My order arrived today, and I wanted to say that I think your customer service has been top notch! You were very helpful on the phone, knowledgeable about the gear and even updated the website in real time as I wanted to order online. Price very good too, putting my new BMC membership to good use I'm very happy with my first order with you, and it won't be my last!
Axe arrived to-day. many thanks for your help and efficient service
Package arrived this morning. Many thanks for the quick and efficient service.
Regards, Dominic 08/03/2012
I've received the new Primus stove you sent out. Once again many thanks for your excellent customer service. Best regards, Tim 07/03/2012
Thanks Adam - Great service once again.
Very happy with the service, and speed of delivery. Thanks will use you again.
Thank you ever so much.
Your service is amazing wish more online companies were like yourselves.
Received the gloves and as you suggested the medium was the correct choice.
Thank you for your excellent help. All the best mate!
Kind Regards, Jason 26/02/2012
Thank-you for the really thoughtful and prompt. Really appreciated
Would not hesitate to recommend. Regards, Mark 22/02/12
Great service today with the crampon advise. I'll certainly mention you to the club I'm with.
I have to say I am very happy with the service I have received, well above anyone else I have purchased equipment from!
Regards, Gavin 09/02/2012
Hi EMS, just a quick e mail to say how impressed i was to find my order delivered today a s i only ordered it yesterday. Thank you Tyrone 07/02/2012
Hi, just a quick note to say thanks for the quick service. The Nomics arrived this morning
Cheers, Simon 03/02/2012
Hi, first time i`ve used this site and i`ve got to say that i am pleased with it, top gear, with very reasonable prices, 1st class recorded delivery and less then a day for dispatch ? that will do me well !
Thank`s and kind regards: Santos. 31/01/2012
Hi, Thank you again for such a superb service. The whole process has been absolutely flawless. Not only was it prompt but I was advised throughout of where things were at and amendments I made were promptly clarified and executed.
Wish everyone dealt with orders in such an efficient manner. Val 27/01/2012
I am delighted with the Quarks I ordered a few weeks ago and was amazed at how quickly everything was processed. Same goes for your response today, just a pity we can’t order ice on your site too! Thanks again, Rhiannon 25/01/2012
Thanks for getting that dispatched asap. They arrived this morning so climbing is getting the green light for this weekend :)
Kind regards and have a good weekend, Paul 27/01/2012
I placed the order yesterday and have received the item today. Excellent service - well done!
Kind regards, Mark 24/01/2012
I received my crampons this morning and am very pleased, with the crampons, the service and the price. I originally asked advice re the Cyborg and Serac and you suggested the Sabretooth may be a better option (Your email below). I'm glad I took your advice even though I've not had time to try them out as yet. They are a very nice crampon and fit my boots very well.
Many thanks. Clive. 19/01/2012
My order arrived safely today, thanks for your service and the free gift, much appreciated.
Order arrived today. Thank you for the excellent service. Won't hesitate to order from you again.
Thanks very much for the great service.
Good Morning Adam, My stove came on Friday morning. I want to say a big sincere thankyou for all your help and advice, Nothing was too much trouble and your customer service is second to none, well done too you. Buyers buy with confidence from Elite. You are a name not a number with them. I would buy from you again with no hesitation whatsoever. A SUPERB SERVICE, the best Ive had online...
Thank you for an excellently priced, promptly dispatched and perfectly packed/protected product. The MSR gear shed went down very well as a Christmas present - and I look forward to sharing its use! All the best for a fabulous 2012!
Hi, I received my headlamp and am very happy with your product and
service. Many thanks, Gareth 02/01/2012
Got my stuff today ... very happy.. Will certainly look you up for any future purchases.
Merry Christmas, Malcolm, 24/12/2011
That's great, thanks very much
Great speedy service with fast deliveries and customer service, will defiantly be using the company again. Hozan 22/12/2011
All arrived and fitted to the axes for tonight's drive up to Scotland!! Thanks for sorting it all out (and the spork!!) Charles 14/12/2011
Just letting you know that the head-torch arrived safely and all is well, so, as far as I can tell, you don't need to improve on anything!
Thanks very much, Andy 11/12/2011
Hi Adam, the crampons and axe protector have arrived. The crampons fit my Pinnacles [boots] and the protector fits the Petzl Summit very nicely. I can see why you recommend them.
Thanks for all your help, Daniel. 09/12/2011
I have received my gloves today and they fit great! I really appreciate all of your efforts to ensure that I received my gloves in time for my trip. Many Thanks for your excellent customer service.
Regards, Lisa 09/12/2011
Thanks for your advice on the phone and the prompt service. My order arrived first thing this morning. Best regards, Graham 08/12/2011
Sorry haven't been in touch sooner since receiving your gear, just been so busy testing it all out!!
Been on a couple of great hiking(tramping)/fishing trips out here for a week at the time and all the gear has come really in handy. Thanks very much again, look forward to future purchases with you
kind regards, James. 08/12/2011
Thank you very much for clarifying my query. I’ve just purchased a pair off your website. Thanks also for fantastic customer service you’ve given me so far. Tim 07/12/2011
Good Evening Adam,
Thank you for your e-mail and prompt dispatch of my item. I've not ordered through your company before but so far so good ... thank you. Kind Regards, Samantha. 30/11/2011
Many thanks for your fast and efficient delivery of my order and for adding the extra item.
The parcel arrived on Saturday.
It was a pleasure to do business with you, I hope to use your company again and would not hesitate to recommend you to friends.
Regards, Barbara 27/11/2011
Thanks so much for all your help.
I look forward to doing a lot more orders with you in the future:)
Thanks, Andrew 25/11/2011
Thank you for the shovel and your prompt despatch, with which I am very happy. It is an excellent piece of kit. Michael 17/11/2011
Hi, received my Jetboil Flash very quickly, and absolutely bargain ,I checked out walking shops in my area and they couldn’t compete with your price and service!
I will shop with you very soon . Cheers! John 06/11/2011
Thanks, great service!
Thats awesome! Thanks for getting it shipped so quickly :-)
Kind regards, Mark 31/10/11
Gloves arrived safe and sound and are perfect - made all the better for the BMC discount! I'll no doubt be back soon for a new pair of tools...
Cheers, Charley 31/10/2011
Great Service so far and looking forwards to receiving my new toys. Have told friends and strangers about the site. Cheers,
Pleased to say the Jetboil Sol Ti arrived at 08.45 this morning .(26/10)
So excellent service !. This is the first time I have used your site , so full marks so far.
Am off in a few days on a trip , so look forward to putting the Jetboil through
it's paces. Regards Charles Vigne 26/10/2011
Thank you so much for your excellent service. Ordered yesterday at 12.30 pm.
arrived today in N.Ireland at 9am.amazing.will certainly order from you
again. Thanks Martin. 12/10/2011
I got the knife on Thursday, sorry for the delay in letting you know.
Thanks for the excellent service! I did pass your email address on to
someone in the AMA, hopefully you'll hear from them soon! Regards, Tom 08/10/2011
I am very pleased with your service. Thank you very much. Best wishes, Vadim 04/10/2011
Hi Adam. Well pleased, I found the package before the e-mail to tell me it had been posted, spot on! Much appreciated, D. Heath 30/09/2011
Thanks very much for your quick response and excellent customer service. I will have no hesitation in using your company again and recommending it to other members of my mountaineering club.
Regards, Ian 29/09/2011
My kettle arrived today by registered mail. I have found your service hassle free, speedy with good prices and free postage. All in all, a very good experience.
Many thanks, Steve Brown. 23/09/2011
Just to let you know my order arrived yesterday (as you said in your email) . I am very pleased with the service; Quick, on time delivery and thanks for keeping me informed .I would definitely recommend EMS .Thanks, Si Stone 21/09/2011
Goods arrived today, great service/communication!! Thanks Gary. 20/09/2011
Goods arrived about 10mins ago, thanks for the great service. John. 20/09/2011
Have had more than one purchase from you and thought the service was first class and prompt delivery.
Regards David 19/09/2011
Very pleased with the service - very prompt, and excellent prices.
Thank you, Jo. 08/09/2011
Fantastic service, thank you very much. Paul. 08/08/2011
Sunglasses arrived this morning so thank you for the excellent service.
They fit just fine and I am very pleased with them. Many thanks once again for your help.
Best wishes, Lesley. 08/09/2011
Your website is quite clear offering good quality outdoor equipment. Your customer service brilliant and actually feels even more personal than the high street shopping. I’m really happy with your service and would give it 5*and definitely recommend to others. Thanks a lot, Oliver 05/09/2011
Received in pristine condition. Many thanks.
Looking forward to shopping with you again. James. 05/09/2011
Quarks arrived safe and sound. Thank you , I have added EMS to my favourites and will shop with you again. Regards Gerry. 04/09/2011
Thanks for the update! Impressed at your advice, quick work and good prices.
Best wishes, Nick. 30/08/2011
Thank you for the water filter, good advice and excellent service.
Can I take this opportunity to compliment you on your excellent customer service, both transactions have been a pleasure. I only wish that you sold Rab sleeping bags too so that I didn't have to put up with the complete numptys at Xx-Xxxxxxxx. Thanks for your help, sincerely Fil 28/08/2011
Received my order this morning, very impressed with the speedy service. Loved your website, easy to use and lots of good deals. I shall be adding a shortcut to your website in my favourites! Thank you, Arlene 24/08/2011
I am very pleased with the prompt and hassle free experience of ordering via elite mountain supplies website. The goods arrived, packaged well (and with free delivery as over £40) 2 days after placing the order.
Thank you very much, Isobel 21/08/2011
The service has been exceptional- thanks! Alan. 17/08/2011
Received today. Thanks for your attention and prompt service. I need some crampons and an ice axe before winter so expect to hear from me again soon. I will certainly be recommending you to other folks. Chris. 12/08/2011
Hi Adam, Your customer service is obviously something you take pride in; it was a genuine pleasure doing business. Thanks, Jeremy. 12/08/2011
Order arrived safe and complete just after lunch today, pleasure doing business with you. Will use you again later in the year. yours Roger 11/08/2011
My axes arrived yesterday, less than 24 hours after ordering them which was excellent service, many thanks. Now I just need some snow and ice to test with.
Best wishes, Fiona 11/08/2011
Thank you so much for your response to our phone call. Your customer service is second to none and I would not hesitate to recommend you to friends and family. If all companies provided such excellent service, the internet would be a much better place to shop. Regards, Clive 10/08/2011
The Trek Kettle is great. Excellent price, delivered quickly - it doesn't get much better- Simon 08/08/2011
Parts well received last week; thanks for the gifts. Excellent customer service
Kind regards, Cecile 03/08/2011
Just to say a quick thank you for an excellent service.
Many thanks and all the best, Chris 29/07/2011
I have already received the goods early this morning, perfectly packaged and well in time for my trip.
Thanks for the quick responses and delivery. Stirling service - glad to finally [find] an online company that actually seems to care about their customers. I will definitely be back whenever my next purchase is... Cheers Matt 23/07/2011
That's great, thanks Adam. Absolutely fantastic customer service, will defiantly recommend your company!
Kind regards, Katie 20/07/2011
I received my stove this morning - very impressive considering I only ordered it a couple of days ago! Really impressed with the range of products on your website...seems very focused on proper mountaineering gear rather than the fashion clothing you tend to find in outdoor shops nowadays! Thanks again, Vanessa 16/07/2011
Thank you very much for your prompt service. It is absolutely superb! Due to the service you provide and the care and attention to detail you show when dealing with customers I will definitely be using your company again. Many thanks, Lee 14/07/2011
Thanks Adam order arrived safely today. Thanks for the efficient and fast service. Simon 13/07/2011
Hi Adam, rope has arrived. the other stuff has also arrived. thanks very much for everything, it's really appreciated. alps here i come. tim 13/07/2011
Thank you very much for the refund and with the shipping cost too, it was very kind of you. Thanks again for all your help and I will keep an eye on your website. Kind Regards, Kerry 08/07/2011
Just wanted to say many thanks for your help and information during the purchase of my Jetboil. You were very helpful and I will be recommending EMS to people in the future! I'm going camping this weekend so my Jetboil will be getting its first outing! Regards, Louise 06/07/2011
Many thanks, the item has arrived and is brilliant! Pleasure doing business and I will recommend you to my fellow outdoor enthusiasts. Regards. Steve 25/06/2011
Thanks Adam,Order arrived yesterday, and it's a great piece of kit. I took it down the pub to show my mate - who is coming to the Dolomites with me - and he promptly ordered the same thing from your site! I should get commission! Thanks again, Mark 24/06/2011
I just wanted to say many thanks for the super speedy delivery for my order! That was amazing.
Best, Emma 15/06/2011
Just a quick note to say my order arrived today, thank you for your prompt service.
All the best Philip 09/06/2011
Thanks for another very fast dispatch. I've used the tent about fifteen times in the last few weeks, it's perfect.
Thank you very much for your efforts Adam. We will certainly be looking at your shop when it comes to future purchases.
Many thanks for your speedy service. Look forward to using your online service very soon.
Fantastic service; i look forward to receiving the axe
All the best
Thank you very much for your excellent service Re the B.D. Easyrider Via Ferrata set, It arrived yesterday on time as you said. I will put the word around about your great service. Until the next order,
Thermarest Package received today around 1400. Thankyou once again for your prompt and professional attention.
Thank you for such speedy delivery of my Exped Synmat UL which arrived this morning. It looks perfect for our cycle tour! Thanks for a great service,
I bought a MSR Hubba Hubba from you which I received by post on Saturday - many thanks for the quick delivery and the tent is fabulous –
As usual Adam, good customer service from yourselves. It is acts like these that keep me returning to companies I have used.
I have actually just received the package and all seems good. Excellent service!
Received them this morning and am happy with them & your service.
Just wanted to say that I've received the items I ordered. You must have shipped same day as order. I think that is top, top service. It definitely makes me want to shop with you again. Thanks very much.
I would just like to say thank you for this order which arrived very promptly. I had them out on the hill yesterday and they were really excellent.